Voice logging DCRS-8000
View Large 		Product Name : Voice logging DCRS-8000
Product Origin : China Taiwan
Product Category : Listening/recording devices
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Contact Details : Multisuns Corporation
Product Code : 02
Product Details

What Are Differences Between DCRS-9900 and DCRS-8000



DCRS-8000 and DCRS-9900 make almost no difference to users by having same functions and opertional interfaces. DCRS-8000 is just made to have less scalability than DCRS-9900 for pleasing the users who have limited budgets.



The following table reveals the major differences in between.







































Item
DCRS-9900
DCRS-8000
Chassis
19" rack-mount 14/20 slots
Desktop 6 slots
RAID-1 Hard drive
Supported
Not supported
Max channels per chassis
256
24
ISDN T1/E1 PRI
Supported
Not supported
Backup storage device supported
Diversified
Few
Hot-swap power supply, cooling fan and RAID-1
Supported
Not supported


DCRS-8000 Supported Telephony Interface



 




  • Analog trunks

  • PBX analog extensions

  • PBX digital extensions

  • Centrex

  • ISDN BRI

  • VoIP

  • 2-way radio

  • Radio broadcasting 


System Structure



DCRS-8000 voice logger is based upon Microsoft Windows, industry-standard PC hardware and Multisuns specifically engineered systems software, enabling the recording function to be easily configured to customers' specific requirements.  Each DCRS-8000 voice logger starts from 8 channels and is expandable up to 24 channels. Since as many as required DCRS-8000 and DCRS-9900 can be grouped and networked together, DCRS-8000 can easily form a small or fairly large system depending upon the user's need.

 

How DCRS-8000 Works and Supports



DCRS-8000 is an unattended and around the clock recording server. It starts and stops recording by detecting the phone line status or the line's D-channel event. It manages the recordings stored in hard disk according to hard disk free space threshold or recording retention period. It provides users an access to search recordings at the system console with the criteria including date, time, duration, channel, agent, caller ID, DNIS, dialer number, call index number, reference text, private data and more. It has record-on-demand capability by which agents and supervisors can start and stop their recordings, or to tag recorded calls with important information, at their own computer.



DCRS-8000 can embrace permanent storage device as an option, allowing voice recordings in the hard drive automatically be archived to an integrated DVD, or be centralized to a central archiving storage server in remote location.



 


What is Best, Turnkey or a Kit?



Is DCRS-8000 voice logger in turnkey system or in a kit?  What is the best option of choice?  For simplicity, choose the turnkey system that comes completely pre-configured for your specific needs which includes the PC, DSP recording cards as well as all the necessary software, cabling and accessories.  For cost saving, choose the recording kit that is comprised of DSP recording cards and all necessary software.



 


Benefits


Enterprises may be in need of call recording in a number of different situations：



  • When calls represent valuable agreements.

  • When the quality of telephone interactions must be monitored.

  • When security issues need to be considered.


DCRS-8000 voice logger is an excellent choice under following considerations：



  • Analog, Digital and Radio, especially in one box

  • Archive Media and Compression Techniques

  • Connectivity and Compatibility

  • LAN / WAN /Internet Operation

  • Quality, Reliability and Flexibility

  • Capacity and Expandibility

  • Search and Replay

  • Security and Integration

  • Service and Support


And DCRS-8000 can help assure to：



  • Manage risk and meet regulatory standards

  • Reduce staff turnover and increase brand recognition

  • Yield additional revenue from finite customer base (while lowering costs)

  • Upsell/cross-sell successfully



 


Feel free to contact us for more information.